Have you ever experienced in a meeting where a seasoned leader listened intently and then, with exquisite timing, asked one question that shifted the direction, focus and thinking of the entire team?

That is the magic and power of questions!

To move the needle in your organization in 2016, the first place to start is by asking thought-provoking questions.   The 7 questions below are by no means exhaustive. They serve as a starting point to stimulate your own questions.

These (or comparable) questions can make the difference between a successful 2016 and a disappointing one.

Let’s dig in!

7 Leadership Questions That Will Move The Needle in 2016

QUESTION 1: What is your BHAG?

BHAG stands for Big Hairy Audacious Goal, a concept introduced by Jim Collins in his book, “Built to Last.” It is one of the characteristics that distinguishes great companies from mediocre ones.

The best definition that I seen is that a BHAG is a statement of strategic intent. A bigger, bolder, more powerful outcome than goals with a target timeframe of 10 – 30 years from now. It’s your ambitious Mount Everest that you want to climb.

Example …

Starbuck’s BHAG is to overtake Coke as the world’s leading brand.

While asking yourself the question … What is our BHAG? … may sound simple, it’s not always easy to answer.

To learn how to develop and test your BHAG, refer to Collin’s book, Built to Last.

QUESTION 2: For what purpose ….?

When I work with leaders, one of the first things I want to know is the underlying motivation for a particular goal, decision, behavior or even emotion.

This question can help uncover those motivations in 3 powerful ways:

• It forces you to chunk up, get out of the weeds and see your situation with a wider lens from a higher elevation.
• It can uncover your unconscious beliefs about cause and effect relationships which may or may not be true.
• It can uncover whether the underlying reasons for your goals/decisions are for healthy or unhealthy reasons.

With each 2016 goal, ask yourself … For what purpose do you want to achieve that goal?  With each response, ask … for what purpose? … again.   It will help shed light on the following.

• Are you choosing right goals for right reasons?
• If they are the right goals, are they for healthy or unhealthy reasons?
• Are there better goals for better reasons?

Oftentimes when companies decide on new goals, strategies or initiatives, they ASSUME they are the right ones. Challenge that with this question.

QUESTION 3: Is your ladder against the right wall?

“If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.”      Stephen Covey

This is one of my favorite questions to ask at least once a year to make sure my goals, decisions and actions are always aligned with my greater purpose.

How do you know if your leadership ladder is against the right or wrong wall?

pixaby

Here’s some questions to ask:

• Do you wake up in the morning excited about your 2016 goals?

• Are your leadership and organizational goals primarily focused on moving up the ladder or do they also serve a greater good?

• What comes first when making leadership decisions – profits or purpose?

• What difference do you want to make in your role? Are you realizing that difference?

If you or your company are experiencing success without a sense of significance, it’s time to put your ladder against a different wall.

QUESTION 4: What’s at stake?

Defining your leadership or company goals is the easy part. Sustainable focus and drive to achieve them – no matter the challenges – is the hard part.

Goal success (or failure) depends predominantly on one thing:

Motivation

By continually asking the question — what’s at stake? – you will..

• Refuel your motivation when the going gets tough
• Create urgency for you and your employees
• Uncover what potentially can be at risk if you do achieve your goals

Below are specific variations of this powerful question to get you started.

What’s at stake …

• … to your company if you don’t achieve your goal this year?

• … to other stakeholders if you don’t achieve your goal?
  • Customers?
  • Employees?
  • Investors?
  • Yourself?
  • The world at large 

• … to your company culture/values if you do achieve your goal?
  • Will your culture possibly be compromised?
  • Will your goals compromise other company priorities?

QUESTION 5: Are you solving the right problem?

A problem well defined is half solved.        Charles Kettering

As a leader, you probably spend considerable time solving problems. Perhaps to the point where you get nothing else done.

Because leaders are action-oriented, the tendency is to jump right to a solution, ASSUMING you are solving the right problem. Yet doing so could cost your company significant resources, time and money. Plus you most likely have not solved the real problem.

I learned this invaluable lesson when I was an executive at US Sprint in the early 1980’s. The company was growing 200% for 5 consecutive years. I got a monthly report of all the key problem areas across the company.

One of the key metrics — # of customer complaints – was sharply increasing. The customer service department wanted to hire more customer service reps.

Yet after digging deeper and asking the question – what’s the real problem, it became clear that engineering’s challenge to install enough transmission capacity to meet the dramatic growth in demand was the real problem.

Next time a problem arises within your organization, take 5 minutes and ask …

Am I solving the right problem?

QUESTION 6: Is your timing correct?

Timing is EVERYTHING in business.

Timing can be the difference between success and failure. It can make or break a product launch, change initiative, new technology or even growing your company.

Yet, for even the best leaders, timing is often an afterthought.   I see it happen often.

Be honest with yourself. For this year’s projects, goals, decisions or initiatives, have you asked yourself … Is this the right timing?

• What will happen if you waited 6 months or a year?
• What opportunity will you miss if you don’t implement now?
• Might you be too early or too late?

If you want to learn more about how to discern right business timing, I recommend William Duggan’s book Strategic Intuition and Sun Tzu’s book, The Are of War. Both should be in every executive’s bookcase!

QUESTION 7: What are your blind spots? What are you missing?

Every one of us has blind spots. Our brains filter out over 99% of outside information because of its limited processing capacity. Such brain limitations create distortions in your thinking and perceptions.

At a leadership and company level, blind spots are costly and sometimes catastrophic. Even the best leaders are challenged by unconscious persistent blind spots.

Below are common blind spots from my work with leaders and organizations. Check how many of these blind spots are or could be true for you. Remember: You may have a blind spot about your blind spots :)).

Leadership (self) blind spots: beliefs and behaviors

• Not seeing your impact on others
• Unaware of your negative beliefs and how they are driving your decisions and behaviors
• Not learning from your past failures and recreating those mistakes over and over
• Assuming that your communications to another is interpreted as you intended

Team & organizational blind spots

• Believing your “once healthy” company culture is still healthy when in fact it is eroding as you scale
• Tolerating (and rationalizing away) mediocre or poor performance
• Avoiding conflicts and tough conversations
• Unconscious, unchallenged (and often erroneous) assumptions driving your goals and strategic plan
• Being overly optimistic

Environmental/external blind spots

• Missing emerging market trends and opportunities
• Assuming you know why your customers buy from you when they actually buy for different reasons
• Perceiving smaller competitors as a non-threat
• Not adjusting your company’s strategies to changing conditions in your industry or environment

BONUS QUESTION: What is YOUR overarching question for the new year?

Now it’s your turn.

What one question – if you asked daily — will help YOU move the needle in a key area within yourself and/or your organization?

For example, if you want to increase your personal productivity, perhaps the question is …

What do I need to stop doing?

Or if you want to increase company revenues, you may ask …

What values drive our customers’ buying decisions?

How can we craft our products/services to those values, thus creating repeat customers?

Questions are the ultimate leadership tool for moving the needle, regardless of the goal or challenge. Now it’s your turn to develop your own list of powerful questions.

Drop me an email if you have questions about how to develop powerful questions :)).

For other articles relating to the power of questions :

• The One Question Every Leader Needs to Ask
• 12 Strategic Thinking Questions That Yield Big Results

The post 7 Leadership Questions That Will Move Your Needle in 2016 appeared first on The Empowered Business.

How are you?

Busy? Relaxed? Energized? Tired?

I notice a pattern in modern life. I’m going too fast and packing too much in my days. I’m hunting for stimuli – or at least I’m distracted by them. I notice restlessness when I’m already tired. I see most people around me living by schedules that don’t leave space to slow down and to be mindfully aware of what really happens. How do you wake up to the present?

I’m lucky, though. Since I am self-employed, I can schedule time for contemplation. I know that I need some time for silence – to be my best self again when I work with clients. When I’m going too fast – I am less awake, less present in the moment.

So I’ve started an experiment. My intention is to follow my energy as much as possible – what do I feel like doing now? What gives me pleasure? What do I need at this moment?

Let’s wise up and go with the flow.

Let’s see if and how my experiences and results change when I give more attention to what I’m doing right now, with mindfulness. What emerges if I let go of attachment to outcomes and SMART goals?

For instance, my intention is to create something new (it’s been stewing and brewing for a while) but I’m not going to translate that into a target up front, like: “Finish my next book by the summer”.

Trust this moment

I’m going to BE with whatever is present – instead of only focusing on everything I must DO. I’m going to trust that things will work out – instead of fearing that I won’t get enough done when I follow my energy and needs.

I’m curious to see what emerges, or what important clues I get (that I may have missed in my busy-doing mindset) when I’ll be more mindful. It feels like an adventurous journey – in a way it’s letting go of (the illusion of) planning and control. I’m tired of trying to force reality into my mould according to schedules and goals.

Can you BE present instead of focusing on everything you must DO? 

What if I was more open and trusting toward reality? I have my intentions – but let’s see what happens when I travel in that direction: listening, feeling, sensing, checking, learning whether I’m aligned with what is present.

Let’s “wise up” and go with the flow – if there is any. Or wait ashore, if there is no flow, temporarily. The tide will eventually rise again – and until it does – why not enjoy your quiet time at the beach?

How do you satisfy your need for introversion, contemplation, quiet time?

People don’t learn from experience. We learn from reflection on experience. Regarding going too fast, consider this: There are three times to wake up: never, afterwards or while it is happening. As Eckhart Tolle says:

“Don’t ask, how long can I stay awake?
Rather count how many times you woke up.”

• How do you help yourself to wake up?
• How are you? What’s your energy and needs at this moment?
• How does your day change when you acknowledge them?

Marcella Bremer co-founded this Leadership & Change Blog and OCAI-online.com. She’s an author and culture & change consultant.  Check out Marcella’s digital magazine issues, white papers, videos, interviews and articles about positive leadership, culture, change and new organizations.  http://www.leadershipandchangemagazine.com

The post Are You Awake? appeared first on The Empowered Business.

As a leader, how often do you find yourself …

• 

  Thinking Behind Strategic Thinking

  Overwhelmed by an overload of demands, not knowing what to respond to first?

• Continually fighting for certainty, paralyzed by fear of the unknown?
• Blind sighted by unforseen events that jeopardize your company’s stability and bottomline?

I’m guessing what you really want is to stop your perpetual busyness.  You want to focus on the critical few.   You want to navigate your company, amidst constant change, to its ultimate destination.

In my decades of working with leaders, I have found that the above are symptoms that a leader lacks the capacity to think strategically.  Let’s look at how to turn those symptoms around.

The 3 Most Important Things You Need to Know About Strategic Thinking:  What It Is AND Is Not

1. Strategic thinking is an exercise of the brain muscle, not the wrist muscle.

Despite what many leaders believe, strategic thinking is NOT quantitative analysis – eg, generating sales forecasts – nor quantitative goals – eg,  $100 million in revenues.

While numbers are important in planning, true strategic thinking is qualitative.  It is about HOW you think as a leader, and less about the contents of your thinking.

 2. Strategic thinking is NOT the same thing as strategic planning.  In fact, many strategic plans have little strategic thinking behind them.

For most companies, strategic planning focuses on breaking down a goal into action steps and connecting those steps to resources, timelines and budgets.

While strategic planning is an important activity for implementation, a plan, without strategic thinking preceding it, has little chance of success.  While strategic planning defines the steps to move up the ladder, strategic thinking (in the words of Covey) defines whether your ladder is against the right wall.

 3. Strategic thinking is more about the structure of one’s thinking, NOT the content of one’s thinking.

While most strategy development efforts focus on content – or what one thinks, strategic thinking is driven by how one thinks – ie., the thinking behind the thinking.   We call this metacognition.

For example, assessing a competitor’s strengths focuses on content.    While the structure of your thinking may view competition at a higher elevation, such as the changing forces in one’s industry and impact on the competitive landscape.

How Great Strategic Thinkers Think:  The 6 Core Characteristics

Essentially, strategic thinking is a mindset.  It is the art of making the right decisions for attaining future success in a complex, uncertain world.   

Although there are many books about strategic thinking, my focus for this article is on the structure of strategic thinking … the Core 6 characteristics.

To uncover a leader’s strategic thinking capacity, I utilize a tool called the Inventory of Workplace Attitude and Motivations (IWAM) to assess a leader’s strength in the Core 6, as well as dominant mental patterns blocking a leader from thinking strategically.

Below are my Core 6 characteristics of strategic thinking.

Global (or Holistic) Thinking

Global or holistic thinking combines the cognitive abilities of:

• Big picture thinking (ie, seeing the overall landscape from a 10,000 foot level … such as your organization or industry. 
• Systems thinking (ie., ability to see the interrelationships between elements … such as, how decisions made in engineering impact other functions)
• Patterns recognition (ie., seeing cause and effect patterns within your environment, peoples’ behaviors and even within yourself  … such as “when I take 5 minutes to plan daily, I have a more productive, focused day.”)

The purpose of holistic thinking is not to accumulate knowledge, but to create new mental maps that unleash greater thinking possibilities for the future.

Example of Holistic Thinking:  Bill Gates and Paul Allen did not invent anything to start Microsoft. The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction.

Future Oriented

Strategic thinking leaders view their company’s past and present through the eyes of the future.  Strategic thinking requires strategic foresight and asking such questions as …

• What new emerging trends will shape our company’s future?
• What new possibilities may exist 10 years from now that don’t exist today?
• What unmet needs will our customers have in the future, not even visible on their radar screen today?

Strategic thinking requires a mindset that anticipates rather than reacts.  A strategic minded leader is seeking out opportunities through a “future” lens rather than merely responding to today’s problems and customer needs.

Example of Future-oriented Thinking:  According to Dr. W. Edwards Deming, management expert, the “principle of anticipation and innovation — driven by the producer, not the customer — is the ultimate competitive advantage.”

Henry Ford, a leader with great strategic foresight, understood that principle.  He said if he had asked his customers what they wanted, they would’ve asked for a faster horse.

Options Thinking

Options thinking is nothing new.  Our whole lives consist of endless options –  what will we eat for dinner, where will we invest our money and so on. The same is true for organizations.

To achieve strategic success, leaders must develop their options thinking capabilities on two levels:

1. Defining multiple options for reaching goals and choosing the “best”;
2. Identifying a wide range of possible future states (aka environmental scenarios) to uncover and exploit emerging opportunities.

To understand why, imagine, if you picked a random path up a mountain – rather than finding the easiest among multiple alternatives.  Or that you did not consider various conditions in your climb – like snow, dangerous animals or equipment failure.  What would be your chances of success?

In a similar fashion, many strategic plans fail within organizations due to lack of options thinking.

Example of Options Thinking:  In 2006, Mike Jackson, CEO, AutoNation, challenged industry assumptions by asking “what if buyers replaced cars every 5 years, not 3 years?”  By looking at a low probability, high consequence event, AutoNation experienced profitability and positive cash flow, while many dealers went out of business.  That’s the advantage of options-thinking.

Differences–Oriented

When a leader is a high differences-thinking person, it tells me two things:

1.  His/her brain is wired to sort for differences. These leaders are innovators.  They love to change the rules of the game.  Think Steve Jobs as a “high differences-oriented” leader.
2. They thrive on change.  Not only can these individuals respond easily to change.  They can “see” possible changes in the future that others may dismiss or think impossible.

Such leaders have the ability to see and capitalize on hidden opportunities that others don’t have the thinking capacity to spot.

Example of Differences-Thinking:  Billy Beane, General Manager, Oakland A’s, shattered conventional baseball beliefs that big payrolls translate into big wins. His unconventional use of statistics in identifying undervalued players led the A’s — one of the worst teams in baseball with one of the lowest payrolls — to three American League West division titles.  This is hallmark of a differences-oriented thinker.

Achievement/Success Thinking

An achievement-thinking leader is an individual who is motivated by success and by being the best.  Achievement-thinking leaders choose strategies that exploit an advantage. Their only goal is to win.

To develop this thinking muscle, leaders must address fundamental achievement-oriented questions, such as …

• What defines success?
• What are the factors that drive success?
• How will we measure success?

Example of Achievement-Thinking:  Olympic athletes are the quintessence of achievement-oriented thinkers.  Their whole focus is on winning the gold medal.  For many, even a silver or bronze medal is considered failure.  They seek every possible strategy to get the advantage: the choice of a coach, equipment, mastering the fine points of technique, etc.

Proactive Balanced with Reflection

Most leaders by nature are highly proactive and take little time for reflecting.  Yet, to solve the increasing unfamiliar problems facing businesses today, a leader must learn to balance (proactive) action with reflection for new insights to problems with no precedence.

This balance requires leaders to take regular time for reflection and cultivate a sense of right timing for action guided by one’s own intuition.

True reflection is not about thinking hard, but rather a presence of mind.  A state of mind in which you view a situation from not knowing … a beginner’s mind.  (see Strategic Intuition, William Duggan)

Example of Proactive Balanced With Reflection:  Napolean was a master at strategic insight.  What he lacked in size of army, he made up in precision and reaction rate. Napoleon said it best: “Take time to deliberate, but when the time for action comes, stop thinking and go in.”

Building your own strategic thinking muscle

A small amount of consistent time and practice is all it takes to build your own strategic thinking muscle.  For example …

1. Learn chess.  It is one of the best ways to develop the strategic thinking characteristics described above.
2. Subscribe to the Futurist magazine published by the World Future Society.
3. Track the BIG, new things the smartest people & organizations (regardless of industry) are doing.  Then adapt them in your company.

If that seems too much now, just remember …

Do less.  Reflect more.

Problems less.  Possibilities more.

“Play not to lose” less.  “Play to win” more.

The post How Great Strategic Thinking Leaders Think. appeared first on The Empowered Business.