Have you ever experienced in a meeting where a seasoned leader listened intently and then, with exquisite timing, asked one question that shifted the direction, focus and thinking of the entire team?

That is the magic and power of questions!

To move the needle in your organization in 2016, the first place to start is by asking thought-provoking questions.   The 7 questions below are by no means exhaustive. They serve as a starting point to stimulate your own questions.

These (or comparable) questions can make the difference between a successful 2016 and a disappointing one.

Let’s dig in!

7 Leadership Questions That Will Move The Needle in 2016

QUESTION 1: What is your BHAG?

BHAG stands for Big Hairy Audacious Goal, a concept introduced by Jim Collins in his book, “Built to Last.” It is one of the characteristics that distinguishes great companies from mediocre ones.

The best definition that I seen is that a BHAG is a statement of strategic intent. A bigger, bolder, more powerful outcome than goals with a target timeframe of 10 – 30 years from now. It’s your ambitious Mount Everest that you want to climb.

Example …

Starbuck’s BHAG is to overtake Coke as the world’s leading brand.

While asking yourself the question … What is our BHAG? … may sound simple, it’s not always easy to answer.

To learn how to develop and test your BHAG, refer to Collin’s book, Built to Last.

QUESTION 2: For what purpose ….?

When I work with leaders, one of the first things I want to know is the underlying motivation for a particular goal, decision, behavior or even emotion.

This question can help uncover those motivations in 3 powerful ways:

• It forces you to chunk up, get out of the weeds and see your situation with a wider lens from a higher elevation.
• It can uncover your unconscious beliefs about cause and effect relationships which may or may not be true.
• It can uncover whether the underlying reasons for your goals/decisions are for healthy or unhealthy reasons.

With each 2016 goal, ask yourself … For what purpose do you want to achieve that goal?  With each response, ask … for what purpose? … again.   It will help shed light on the following.

• Are you choosing right goals for right reasons?
• If they are the right goals, are they for healthy or unhealthy reasons?
• Are there better goals for better reasons?

Oftentimes when companies decide on new goals, strategies or initiatives, they ASSUME they are the right ones. Challenge that with this question.

QUESTION 3: Is your ladder against the right wall?

“If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.”      Stephen Covey

This is one of my favorite questions to ask at least once a year to make sure my goals, decisions and actions are always aligned with my greater purpose.

How do you know if your leadership ladder is against the right or wrong wall?

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Here’s some questions to ask:

• Do you wake up in the morning excited about your 2016 goals?

• Are your leadership and organizational goals primarily focused on moving up the ladder or do they also serve a greater good?

• What comes first when making leadership decisions – profits or purpose?

• What difference do you want to make in your role? Are you realizing that difference?

If you or your company are experiencing success without a sense of significance, it’s time to put your ladder against a different wall.

QUESTION 4: What’s at stake?

Defining your leadership or company goals is the easy part. Sustainable focus and drive to achieve them – no matter the challenges – is the hard part.

Goal success (or failure) depends predominantly on one thing:

Motivation

By continually asking the question — what’s at stake? – you will..

• Refuel your motivation when the going gets tough
• Create urgency for you and your employees
• Uncover what potentially can be at risk if you do achieve your goals

Below are specific variations of this powerful question to get you started.

What’s at stake …

• … to your company if you don’t achieve your goal this year?

• … to other stakeholders if you don’t achieve your goal?
  • Customers?
  • Employees?
  • Investors?
  • Yourself?
  • The world at large 

• … to your company culture/values if you do achieve your goal?
  • Will your culture possibly be compromised?
  • Will your goals compromise other company priorities?

QUESTION 5: Are you solving the right problem?

A problem well defined is half solved.        Charles Kettering

As a leader, you probably spend considerable time solving problems. Perhaps to the point where you get nothing else done.

Because leaders are action-oriented, the tendency is to jump right to a solution, ASSUMING you are solving the right problem. Yet doing so could cost your company significant resources, time and money. Plus you most likely have not solved the real problem.

I learned this invaluable lesson when I was an executive at US Sprint in the early 1980’s. The company was growing 200% for 5 consecutive years. I got a monthly report of all the key problem areas across the company.

One of the key metrics — # of customer complaints – was sharply increasing. The customer service department wanted to hire more customer service reps.

Yet after digging deeper and asking the question – what’s the real problem, it became clear that engineering’s challenge to install enough transmission capacity to meet the dramatic growth in demand was the real problem.

Next time a problem arises within your organization, take 5 minutes and ask …

Am I solving the right problem?

QUESTION 6: Is your timing correct?

Timing is EVERYTHING in business.

Timing can be the difference between success and failure. It can make or break a product launch, change initiative, new technology or even growing your company.

Yet, for even the best leaders, timing is often an afterthought.   I see it happen often.

Be honest with yourself. For this year’s projects, goals, decisions or initiatives, have you asked yourself … Is this the right timing?

• What will happen if you waited 6 months or a year?
• What opportunity will you miss if you don’t implement now?
• Might you be too early or too late?

If you want to learn more about how to discern right business timing, I recommend William Duggan’s book Strategic Intuition and Sun Tzu’s book, The Are of War. Both should be in every executive’s bookcase!

QUESTION 7: What are your blind spots? What are you missing?

Every one of us has blind spots. Our brains filter out over 99% of outside information because of its limited processing capacity. Such brain limitations create distortions in your thinking and perceptions.

At a leadership and company level, blind spots are costly and sometimes catastrophic. Even the best leaders are challenged by unconscious persistent blind spots.

Below are common blind spots from my work with leaders and organizations. Check how many of these blind spots are or could be true for you. Remember: You may have a blind spot about your blind spots :)).

Leadership (self) blind spots: beliefs and behaviors

• Not seeing your impact on others
• Unaware of your negative beliefs and how they are driving your decisions and behaviors
• Not learning from your past failures and recreating those mistakes over and over
• Assuming that your communications to another is interpreted as you intended

Team & organizational blind spots

• Believing your “once healthy” company culture is still healthy when in fact it is eroding as you scale
• Tolerating (and rationalizing away) mediocre or poor performance
• Avoiding conflicts and tough conversations
• Unconscious, unchallenged (and often erroneous) assumptions driving your goals and strategic plan
• Being overly optimistic

Environmental/external blind spots

• Missing emerging market trends and opportunities
• Assuming you know why your customers buy from you when they actually buy for different reasons
• Perceiving smaller competitors as a non-threat
• Not adjusting your company’s strategies to changing conditions in your industry or environment

BONUS QUESTION: What is YOUR overarching question for the new year?

Now it’s your turn.

What one question – if you asked daily — will help YOU move the needle in a key area within yourself and/or your organization?

For example, if you want to increase your personal productivity, perhaps the question is …

What do I need to stop doing?

Or if you want to increase company revenues, you may ask …

What values drive our customers’ buying decisions?

How can we craft our products/services to those values, thus creating repeat customers?

Questions are the ultimate leadership tool for moving the needle, regardless of the goal or challenge. Now it’s your turn to develop your own list of powerful questions.

Drop me an email if you have questions about how to develop powerful questions :)).

For other articles relating to the power of questions :

• The One Question Every Leader Needs to Ask
• 12 Strategic Thinking Questions That Yield Big Results

The post 7 Leadership Questions That Will Move Your Needle in 2016 appeared first on The Empowered Business.

• You could easily predict the performance of your leaders, your teams and your organization?
• You could gain access to the underlying motivators that drive a leader or employee to do their best work?
• You could eliminate costly hiring mistakes and determine in advance to what extent a candidate will perform well in a role?

Such a solution exists and can unleash the potential and performance within your organization.

It’s called motivational profiling.  Your underlying (and often unconscious) attitudes and motivations determine what you pay attention to and focus on in your leadership role.

These deep motivation and attitudinal patterns  (MAPs) ultimately drive – yours and others’ –

• Behaviors
• Decision making style
• Requirements for change and variety
• Dominant motivation driver
• Levels of strategic and visionary thinking
• Relationship to norms/rules
• Orientation toward innovation and creativity
• And much more

Drawing on recent evolutions in cognitive science research, motivational profiling is a state-of-the-art assessment tool that provides a window into yours and your employees’ intrinsic motivations and attitudes at work.

These intrinsic motivations are the invisible forces that pull you and your organization in a certain direction.   By uncovering these patterns, you can unlock the motivational code for improving engagement, productivity and performance in your workplace.

Before delving into 7 key leadership motivation patterns, let’s first look at 3 often-missed truths about performance.

3 truths every leader needs to know about performance

1.  Most companies mistakenly believe that competencies are the #1 driver of performance.  

Not true!  Just because you have a certain capability doesn’t mean that you are motivated to use it.  We all know people who are highly educated and/or talented, yet just get by in their work role.  As Zig Ziglar said,

“Attitude, not Aptitude, determines Altitude.”

Competency accounts for, at best, 20% of performance.  Yet companies continue to invest in skills development only to be disappointed by little or no difference in performance.

The truth is your motivation patterns account for as much as 60% of performance.  Motivation patterns reflect whether you want to do something, NOT whether you can do it.

2.  Different leadership roles require different motivation patterns for high performance in that role.

While there are certain patterns important to all leaders – such as, a high people interest, specific leadership roles may require different motivational patterns to be successful.

For example,

A successful CFO is likely to have such MAPs (Motivation and Attitudinal patterns) as — strong motivation toward procedures over options; a preference for solving problems over focus on goals; and a high past time orientation that drives focus on traditions, past experience and benchmarks.

A successful CMO (Chief Marketing Officer) is likely to have such MAPs as – strong motivation toward options (ie., how to do something faster, better or cheaper) over procedures; high motivation toward goals, rather than avoiding problems; and high future time orientation with a focus on long term strategies, future customer needs and environmental changes.

Motivational profiling can help you put the best individuals into a specific leadership roles with the best chances of success.  Not only will motivational profiling tell you if an individual is naturally wired to be a successful leader.  It will also tell you for a given leadership role, if he/she is likely to excel.

3.  All behavior is motivated. If you want to change a leader’s behavior, change the motive underlying the behavior.

Common company practices tend to focus on behavioral changes to increase performance.  However, your behavior is a symptom or byproduct of your underlying motives.

Changing just behavior is at best temporary.  For permanent behavioral change, you must change the underlying motivation.

Identify the motive and you will understand the behavior.  Satisfy the motive and you will manage the behavior.

7 motivational patterns of high performance leadership

Since 2002, Carl Harshman — Founder, Institute for Work Attitude and Motivation –  has studied hundreds of business leaders’ MAPs.  He found the following 7 strong (high score) motivation patterns as key drivers of leadership effectiveness and performance.

Goal Orientation

Goal orientation is one of 2 patterns that reflect your direction motivation.  With a high goal orientation score, you are motivated to move toward goals, pleasure or something positive.

Its companion MAP — Problem Solving – reflects to what extent you are motivated to move away from pain, problems or risk.

High performing leaders tend to score high on goal orientation.  They want to focus on and pursue goals more than avoiding problems.

Breadth

The Breadth pattern reflects to what extent a leader focuses on the “big picture.”  It also reflects a leader’s cognitive style to think in broad, large chunks of information.  Like seeing a landscape from 10,000 feet above.

Its companion pattern is Depth – ie.,, thinking in small chunks of information and focusing on details.  Effective managers are typically more oriented toward details, as are functions like quality control and accounting.

Future Orientation

There are 3 Time Orientation patterns – Past, Present and Future.  This set of patterns influences your focus, decision making and thinking style.

High performance leaders tend to think from the future.  They want to pay more attention to a long term, rather than short term, view.  Effective managers, on the other hand, are more Present time oriented to deal with daily activities.

Power

In the context of MAPs assessment, the Power pattern reflects to what extent a leader wants to be in charge.  It is one of three core motivational drivers identified by McClelland.  The other two motivation drivers are Affiliation and Achievement.

High performing leaders score in the healthy range of Power – neither overly strong nor weak.  Too high and the leader becomes domineering.  Too weak and the leader shrinks from being in charge and their own personal power.

People and Group

There are two individual, yet highly related, patterns that high performing leaders tend to score high (or at least normal range) on each.

The People pattern is an interest filter.  A high score means the leader wants to deal with people as part of their role.  Other interest filters are oriented around things, such as systems, tools, money, activity, etc.

The Group pattern is an indication to what extent a leader wants to have contact with people as part of their role.

Evolution

This is one of three patterns that relates to a leader’s relationship with change.  A high Evolution score is typical of high performing leaders and indicates a motivation for planned, incremental change.  The Evolution pattern is synonymous with “continuous improvement.”

The other 2 change patterns are Sameness and Differences.  For different industries, these 2 patterns may play a more important role for leaders.

Shared Responsibility

This pattern and its companion pattern (Sole Responsibility) indicate a leader’s motivation as it relates to responsibility.

High performing leaders tend to have a high Shared Responsibility score.  It indicates that they are motivated to be great team players and delegators.  They want to collaborate and share responsibility.

By no means, are these the only motivation patterns that can impact your leadership performance.  They serve, however, as a starting point to help you identify to what extent you focus on (or motivated by) these 7 areas.

Real stories … real breakthroughs

When I assess leaders’ motivational patterns, I am looking at both 48 distinct motivational patterns, as well as combination of patterns, as clues about what is hindering or can enhance a leader’s performance.

I now have the luxury of accessing these patterns through an online tool.  It has opened the door to deep insights for many leaders, teams and organizations.

Not only has performance improved, leaders and teams rise to the top of their game, more engaged and motivated.  Below are 2 examples.

1.    Within 6 months, low performers became high performers.  Increased revenues – 33%.

Through motivation profiling and Models of Excellence tools, the motivation patterns of high performers within a call center were identified.  Under-performers were trained to replicate motivation patterns of high performers.  Results: 33% increase in revenues in 6 months;  a motivation profile of high performers also served as a recruiting tool for hiring top talent.

2.    Improved leadership teamwork, cohesiveness and performance.

A common leadership issue is being in sync and working as a team.  While some skills come into play for stronger teamwork, the bigger, often missed, issue is the differences in motivation patterns across the leadership team.

The key for this company was to train each leader in their own motivation patterns, as well as those of the other leaders.  When leaders were able to understand each other on a deep motivation level and how their differences were sources of team brilliance (rather than team breakdowns), team communication improved and performance increased.

Check out these free resources for more information:

• iWAM:  Mapping the New Landscape of Human Performance  (PPT download)
• Talent Management:  A Focus on Excellence (free 93 page ebook)

Email me with any questions.

The post Deep Motivations, Not Competencies, Drive Leadership Performance. appeared first on The Empowered Business.

Fears keeping you small

All leaders have fears.  However, not all your fears are created equal.

Some may manifest as low level anxieties.  Some are life paralyzing phobias.  Some may be triggered only by certain events – like fear of public speaking.  Others may be life-long fears.

Then there are the “big guns.”  These are the core unconscious leadership  fears from which all other fears come.  They override every aspect of your being.

In this article you will learn 7 unconscious leadership fears that keep you small.  First, it’s important to understand the nature of fear.

3 Truths About Fear Every Leader Needs to Know

1.     Fear is indestructible. 

Your brain is wired for fear. It is essential for your physical survival.  You want fear to send you signals when you are in danger, in an unsafe situation or about to make a high stakes mistake. Fear is your friend in those circumstances.

2.     Fear comes from a mental construct. 

Fear is a byproduct of your thoughts.  Your fear thoughts are mental constructs – meaning they have no basis in reality. As the saying goes, fear is “false evidence appearing real.”

The emotion of fear is real.  The content of your fear — your thoughts — is not real.  In your mind, though, you believe that your fear thoughts are reality.

To free yourself of such fear, you need to dislodge the mental constructs which drive fear.  Fear thoughts are of your own making and they can be unmade.

3.     Fearlessness does not exist.

Are you a leader that fantasizes about the day when you will be free of all fear?

Guess what?  It’s not going to happen.  Buying into the belief of fearlessness is a trap.  It’s an impossible goal to reach!  Even those who have achieved extraordinary feats have fear.

Your goal should not be to eliminate all fear.  Rather it should be, as one author wrote, to feel the fear and do it anyway.

Below are 7 core unconscious leadership fears you want to know about.  They are hijacking your leadership success and potential.

7 Unconscious Leadership Fears That Keep You Small

As a leader, you will be plagued by thousands of fears in your role.  You will have surface fears – such as fear of public speaking or holding employees accountable.

Then there are the deep unconscious leadership fears that enslave you until you break free.

1.     Fear of fear itself

Being a leader is demanding, high stakes work.  It stretches every ounce of your being.  It tests your strength of courage, perseverance and resilience.

The demands can be so great and the fear so paralyzing that the only way of getting relief is to put your head in the sand and pretend fear does not exist.  In those circumstances, your dominating fear is of fear itself.

In the short term, pretending you have no fear to move forward with your goals and actions can actually be a healthy choice.

In the long term, however, the fears you are avoiding will sabotage your every attempt to play a bigger leadership game.

2.     Fear of (owning your) power

All leaders are powerful yet few know how powerful they really are.  True personal power (or lack of it) determines whether you show up on the cause or effects side of your outcomes equation.

Being at the effects side means you believe that things happen to you.  That you have little or no control on your outcomes.

When you own your leadership power, you believe that …

You are at cause for all the results in your life.

If you fear power, it is because you are conflicted about it.  You have negative associations or beliefs about what power means.

The truth is that you can’t fully contribute your leadership gifts and talents if you fear owning your own leadership power.

3.     Fear of “being found out”

Within every person, there are 3 selves — a Pretend Self, a Feared Self and an Authentic Self.  Your Pretend Self  is that part of you that feels a need to hide behind an imaginary mask.

You don’t want others to know that you feel inadequate in your leadership role.  You don’t feel as though you’re smart enough, experienced enough, confident enough (fill in the blank) to be in your leadership role.

You take on other personas out of fear of being “found out.”  You put on a strong face – pretending to have it all together – when deep inside you feel like a fraud.

When you pretend to be someone you are not, you can never be your authentic powerful self.

4.     Fear of sharing your power

The world of leadership is filled with paradoxes.  One of those paradoxes is about power.

To be an exceptional leader, you must own your personal power (as addressed in #2).  Doing so allows you to take charge of your own individual outcomes and be an example to others.

However, once a leader owns their power, he/she tends to hoard it – such as making all the decisions, resolving all conflicts, leading all meetings, etc.  You hoard power because you fear loss of importance and lack of control if you share it.

Yet for a company to flourish, power must be distributed and shared throughout the organization.  This means developing employees as personal leaders within their own roles and teams.  Allowing them to make decisions within their own scope.  Giving them the tools and know-how to resolve their own conflicts.

5.     Fear of Truth

Reality is truth.  Yet our brains are not capable of knowing 100% reality.  The reason … your brain can only process less than 1%  all the sensory data at any moment of time.

Your sense of reality — or perceived reality – comes from your beliefs, your sense of identity, your model of the world and so forth.  You become so attached to your own sense of reality, that you avoid new information (truth) that conflicts with your current (limited) thinking.

By no means is fear of truth exclusive to leaders.  However, avoidance of  truth can have dire consequences to leaders and their organizations. Your actions and decisions are driven by cognitive biases and those biases can be costly.

For example, success often blinds leaders and prevents them from seeing the truth of a looming future ahead.

6.     Fear of losing the known

For your company to grow, leaders must move into foreign territories where they have no prior experience.  In those situations, you don’t have a mental flashlight to guide you.  That can be scary.

In reality, it’s NOT your fear of the unknown that stops you.  After all, how can you fear something you don’t even know about?!

What you really fear is …

Fear of losing (or letting go) of the known

As you grow to new leadership levels, the new possibilities can be endless.  Yet seldom does your mind see these new changes as amazing opportunities.  Instead, you …

·      Fear losing your sense of safety when making a leap

·      Fear letting go of current routines and habits that give you predictability

·      Fear letting go of who you are for who you can be

7.     Fear of your own brilliance

While it is a rare leader who hasn’t dreamed of standing on the shoulders of giants, boldly stepping out and realizing your own greatness is a scary proposition.

Yes, the majority of leaders fear their own brilliance.

How do I know?

I observe it in such behaviors as …

·      Getting caught up in distractions – such as, always looking at your cell phone

·      Mindless activities

·      Chasing the externals to make you feel good about yourself.

Being visible in the world … rising above mediocrity … standing in the light of your authentic self, that takes radical courage.

Fear does not have rule you.  The key is to know how to dislodge it.

Dislodge Your Unconscious Leadership Fears in 5 Minutes 

Step1:  Name your fear.

To break the hold of your fear, first name it.  Boil it down to a single word – like SeenAsFake.

Step 2:  Personify your fear.

For example, if you fear fear itself, perhaps you personify it as a big black monster.  If you fear power, perhaps you imagine it as Hitler or mean sergeant.

Step 3:  ID visual and auditory associations with your fear persona (identified in #2).

When you think of your fear persona …

·      What’s the characteristics of the picture?  Black and white or colored?  Large or small?  Near or far?

·      What does he/she/it sound like?  Deep or high voice?   Fast or slow pace?  Loud or soft?

Step 4:  Change the identified associations above to their opposites to transform your fear. 

For example,

·      If your fear picture is black/white, large and near, change it to color, small and far.

·      If your fear voice has a low pitch, loud volume and slow pace, change it to high pitch, low volume and fast pace.

That’s it!  With this simple 4 step process, your fear will transform from a roar to a whisper.

Want to know more secrets how to rise to the top of your leadership game? 

Sign up for our free report below — Wired to Win Big:  7 Inner Game Leadership Strategies to Rise to the Top and Stay There.  The only game you ever need to win is the game within your mind!

The post 7 Unconscious Leadership Fears That Keep You Small appeared first on The Empowered Business.

Can your body language …

• Make a difference in commanding leadership authority?
• Create trust or mistrust within an organization?
• Change your emotions after a stressful day?

Absolutely!!

Leadership authority is a by-product of 2 related aspects of yourself – your physiology and your emotional state. Call them the yin and yang of leadership authority.

The purpose of this article is NOT to give you a list of gestures, postures or leadership do’s and don’ts to communicate authority. Your emotions and your body language are both driven by your mind. And your mind is too complex for such generalizations.

An effective gesture in one context may backfire in another context. A smile may uplift people in certain situations. A smile when someone is angry however may escalate more anger.

The goal of this article is to teach you how to use your body language for communicating leadership authority, building deep trust and even changing your emotional state. Your body language can enhance or destroy your business relationships and influence on others. Let’s look at why.

The Mind Body Leadership Connection

A physiology of confidence is different than a physiology of worry. Your emotions follow your physiology by responding to tension levels, breath rate, speed of movement and your focus. On the other end, scientists now know that different emotions have a clear physiological response shown through your body language.

For example, anger can be detected through such body signals as leaning forward, flushed face and invasion of someone else’s space. Fear often triggers a dry mouth, holding one’s breath, lack of eye contact and other “fight or flight” signals.

You can also intentionally alter your emotional state by altering your physiology. For example, taking a few deep breaths can transform anxiety and stress to relaxation and clarity in an instant.

Create your physiology of leadership.

Have you ever attended a Tony Robbins’ event? If you have, you know that Tony Robbins is Mr. Physiology himself.

Firewalk Steve Gamage (flickr)

He is a master at energizing thousands of people for long 18-20 hour days non-stop. He is a master at teaching participants – scared out of their minds — to walk over hot coals by putting “mind over matter.” His magic?

He builds into your neurology a new physiology to change your state of mind. All that dancing on the stage is for a reason. Pumping your fist in the air … yes, that’s intentional too.  From my involvement in a number of his programs, I learned I can change my emotions in an instant by changing my physiology.

Want to feel more passion? Move more rapidly. Speak more rapidly. Model the physiology of the most passionate people you know.

Want to interrupt anxiety or fear? Look up at the sky, smile and say the made up mantra “cool moss.” The latter is just to distract your mind from thinking fear thoughts.

Want to show authority? Stand tall with feet shoulder width apart and weight equally balanced.   Because authority is nonverbally communicated through height and space, the taller you appear and the more room you occupy, the more you look like you are in command. Remember also to own your space as addressed in Unleashing your Leadership Presence.

The work that Tony Robbins has been doing for decades is now backed by science.

According to researchers at Columbia and Harvard Universities, body language symbolizing power can actually affect leadership decision-making. Those who stood in power poses not only felt more powerful and in control. They were 45% more likely to take risks.

Purposefully expand your posture and you will alter your hormone levels – decreasing cortisol and increasing testosterone. A lower cortisol means lower stress. Higher testosterone means higher energy and an improved mood.

Takeaway: One small change in posture can trigger significant changes in how you feel and what you do.

Create instant trust and influence with your body language.

When you look at charismatic leaders, they have one skill in common – the ability to create deep rapport. Rapport is essential for any meaningful communications to take place — whether between a leader and a peer, between a boss and employee, between a leader and the entire organization.

Anything is possible in the presence of rapport.

Nothing is possible without it.

Dr. Milton Erickson

There is no leadership influence or trust without rapport. Have you ever had the experience of talking to someone and sensing disconnection when they did not respond? It’s uncomfortable not to have rapport with someone. Now you can change all that with rapport building skills, as outlined in this article.

First, however, we need to define what rapport IS and IS NOT. Let’s clarify the common myths about rapport.

Rapport IS …

• Deep unconscious connection with another that creates understanding and trust.
• Appreciating (not necessarily agreeing with) another’s perspective.
• Understanding and accepting another’s feelings.
• A form of influence

Rapport IS NOT about …

• Liking someone
• Small talk
• Similar interests
• Accepting what someone says or does. 

The above means that you can have rapport with someone and not even like them. You can have rapport with someone while disagreeing with them. You can have rapport without needing to create small talk.

People in rapport experience a resonance with each other. They adopt the same posture, gestures, head tilt and rate of breathing. When one leans, the other leans too. All of this body language matching is happening below their conscious awareness.

Step 1: Set an intention of win/win.

The first step is to set an intention for a win/win outcome with someone you would like to build rapport.  Because matching and mirroring physiology (or even written communications) is so powerful for building rapport, it should never be used for manipulative reasons.

Step 2: Match physiology.

Pick at lease one aspect of that person’s physiology you would like to match until you sense rapport.

Below are a few options.

• Smile
• Arms or legs crossed
• Siting back or forward
• Source of breath – chest, under the diaphragm or in the belly
• Rate of breath
• Eye contact
• Eye brows raised
• Tilting of head or body
• Sitting slouched or upright

Credit: PA Photos/Landov

By matching someone’s body language, you put yourself in sync with the other person’s behavior and meet them in their model of the world. It’s magical when it happens! 

The secret to successful rapport building is to match and mirror outside the other person’s conscious awareness. When you match someone’s body language, you would not do so simultaneously with the other person. Instead, you would wait till it is your turn to speak and then use a similar gesture or aspect of posture. This way they become aware of your connection on an unconscious level.

Matching and mirroring is not just a physiological phenomenon. When you are in rapport, you activate the same thinking and feeling circuitry – called mirror neurons – in your brain as in the other person. You think similar thoughts. You feel similar feelings. Doing so creates an instant connection and trust.

Step 3: Test your rapport level.

After you have been matching and mirroring for 5 – 10 minutes, check to see if you have rapport with the other person.

To do so, stop matching and intentionally shift some aspect of your physiology — such as, crossing your legs or leaning back in your chair – and notice what happens.

Does the other person’s body language start to mimic yours?

If so, you are in rapport. Once you have successfully matched, you create an environment in which you can lead the other person where you want them to go.

For a leader, that’s power! The possibilities are endless how a leader can use rapport to influence an individual or an entire organization, such as …

• Getting emotional buy-in from employees for your company’s vision.
• Leading change within your organization without resistance.
• Creating alignment with your peers around a common decision
• Relaxing nervous job candidates during an interview
• Introducing a new way of doing things when a person or team has become fixed in their ways.

Takeaway: Matching and mirroring physiology is one of your most powerful, yet under-utilized, leadership tools for creating rapport and trust.  And you can learn it in minutes.

Final comments

Your body language can make or break your leadership influence, emotional state and trust within relationships. While it’s easy to use your physiology to increase your leadership effectiveness, it does take focus, intention and practice.

Decide right now what situations in the coming week – a meeting, performance review, customer negotiation, etc – in which you will use your body language to communicate authority, build rapport or just feel good for no good reason.

Then email me and let me know the outcome.

The post Top Leaders Communicate Authority Through Body Language. appeared first on The Empowered Business.

Does any of these sound familiar?

• You aspire to achieve great things, yet stay “small” for fear of failing.

• What about the thousands of dollars you’ve invested in leadership books and training, yet still find yourself stuck in the same rut and don’t know how to get out?

• Are you continuously swamped by the endless hours that your role demands, yet get diminishing returns from all your efforts?

You are not alone.   Most leaders harbor fears, negative thoughts and emotions that seriously undermine their achievements.  Here is one such story.

How One High Performing Leader Was Sabotaging His Own Potential 

About 10 years ago, I worked with a leader being groomed to become President of a fast growing company.  He was ambitious, smart and a quick learner.  He thrived on achieving big goals and was the high performing potential that every CEO dies for.

From outside appearances, there was nothing stopping him to take the company to the next level.  Or was there?

The CEO asked me to coach this new leader around becoming a team player.  His behaviors at executive meetings gave the appearance that his personal agenda was more important than the team/company agenda.

The truth was …  his personal agenda was more important at that time. In his mind, sacrificing his desires for team goals meant not achieving personal success.  He was stuck in “either-or” thinking and that was preventing him from gaining the trust and credibility of his team.

While your limiting leadership beliefs may be different, what you do have in common is that nothing will change unless you change on the inside first. External change by itself – ie., behaviors, actions or skills/knowledge — is never the solution.

While change is a multilevel complex process, this leader needed to change on the belief level to realize a rapid breakthrough. 

Because beliefs are powerful thought patterns that drive your emotions, behaviors and action, this article will focus on belief change, although it’s not the only type of change that may be needed.

No leadership or organizational goal can be achieved without the right beliefs in place.   First, let’s take a quick look at the basics of the inner change.

A Simple (but not easy) Formula for Leadership Change

When addressing limited beliefs, the goal is to move you from your present state (problem) to your desired state (goal).  However, inner interference – your internal terrorists — hijack your best efforts to achieve your desired outcome.

Present (Problem) State  +  Resource  =  Desired Change

  ↑   ↑   ↑

Interference

                               (Limited Beliefs or Inner Conflicts)

For you to achieve your desired state/change, the following conditions must be present:

• You must want to change.  

This condition relates to desirability and confidence.  You must be 100% congruent with the change or goal you are seeking.

• You must know how to change.

You must believe that you have the capability to produce desired results.

• You must believe it is possible for you to achieve your desired state and that you deserve to achieve it.

You need to be willing to give yourself time for the change to happen and to integrate the learnings.   You must also believe you are worthy of achieving this outcome.

When these 3 conditions are present, leadership breakthroughs can happen … in an instant.  When one or more conditions are absent, then  you must change some aspect of your mental map to achieve a breakthrough.  That’s where belief work comes in.

How Changing Your Leaders’ Beliefs Changes Company Results

Beliefs are not innocent things.  They are unconscious strongly held convictions that you believe are true and fact, yet they are neither.  They are judgments about yourself, about others and about the world.  They are the lens through which you view everything.  They …

• Influence your perception
• Skew your perspective and decision making in positive and negative ways
• Direct an/or limit your actions
• Shape your character in effective and ineffective ways
• Create the boundary conditions of your thinking
• Drive all behaviors, emotions and subjective experiences

“If you want to uncover your beliefs, just look at your results. “

Your leadership beliefs are the power source for your company’s results and for the culture you’ve created in the present. 

The question is: are those the results and culture you really want?

You say you have a compelling vision.   Do you believe it is possible?

You say you have core values.   Do you have beliefs conflicting with those values that drive different choices and actions?

You say employees matter.  Do you make them feel appreciated, recognized and heard?

You say that you put customers first.  Do they believe it?

 Are your results matching what you say you want?   If not, it may have nothing to do with the words you are saying; it could be that your employees may not believe them.

In the end, you have one of two choices.

Either you can keep going as you are and live with your current problems OR you can kick those sabotaging beliefs to the curb for good.  If you chose the later, read on.

Types of Beliefs Every Leader Needs to Know About

All beliefs can be categorized into one of three types.  Knowing how each type effects you and your organization is crucial to the change process.

1. Beliefs about Cause

We all have beliefs about cause.  They are reflected in your goals, plans, actions and decisions.

Beliefs about cause are implied in the form … “X” causes “y.”  Let’s take a look at examples.

What do you believe …

• Are the traits of great leaders?
• Drives high performance in an organization?
• Motivates employees?
• Is the reason for your unrealized goals?
• Makes your company successful or not successful?

Whether you realize it or not, these are all beliefs.  Not facts.  Not truth.  Simply beliefs. 

They may not even be your beliefs.  Many of your leadership beliefs, especially about cause, come from books, workshops, other leaders, etc.   Taking on those beliefs may or may not serve you and the results you want.

The point is … as a leader, you must challenge every belief about “what causes what” to realize different outcomes.

2.  Beliefs about Meaning

Our brains are meaning-making machines.  We give meaning to past and current experiences, behaviors (ours and others’), communications (words and non-verbal), etc.

Beliefs about meaning are implied in the form … “x” means “y.”  Let’s take a look at examples.

• What does it mean that your profits have declined for the last 3 months?
• Does it mean you have to cut staff?
• Does it mean you’ve failed?
• What does it mean that an employee has not met your expectations?
• Does it mean they are unmotivated?
• Does it mean you did not communicate clearly?

Beliefs about meaning result in behaviors congruent with that belief.  For example, if profits fell and you believe it was from a bad decision, you will hold back in future decisions or taking necessary risks.

3.  Beliefs about Identity

Beliefs about identity include cause, meaning and boundaries.  When you change beliefs about your identity, it means that somehow you are/will be a different person.

Changing beliefs at the identity level is one of the most profound breakthroughs you can experience. It transforms who you are at your core and every aspect of your life.

Let’s look at examples.

• What causes you to do something as a leader?
• Do you see yourself as competent leader?
• Do you believe you don’t deserve to succeed?
• To hold your employees accountable, do you believe you have to become a dictator or control freak?
• Do you fear that you won’t be liked by your employees if you take tough actions or make tough decisions.

To summarize … beliefs may be beliefs of cause, meaning or identity.  They may be about the world around you (eg., experiences or other people) or about yourself and your identity.

Beliefs are unconscious habitual thought processes that either undermine you or enhance you and your desired outcomes.

Nest step … Read the companion article — How Leaders Breakthrough Sabotaging Beliefs … With Velocity –  to learn how to detect limiting beliefs and simple ways for changing them to experience a rapid leadership breakthrough.

The post The Secret to Rapid Leadership Breakthroughs appeared first on The Empowered Business.

Willpower Exhaustion

Because of my exertion-exhaustion approach,  my world came crashing down with life threatening illnesses that cost me everything in my life.  While I wished I had learned the lesson in a less traumatic way, there was a gift in that experience.

It catalyzed me to seek mindset tools and technologies to create results with ease and less effort.  It motivated me to learn how the brain works and its impact on our thoughts, emotions and behaviors.  It taught me how to live and realize inspiring work and life.

While my details may be different than yours, how many times as a leader have you:

• Used brute force and over-efforting to achieve goals?
• Mustered every ounce of your being to power through what needed to be done?
• Berated yourself for not making the changes and vowed to try harder?

Willpower is one of the least understood concepts, especially in the world of leadership.  To make tough decisions, manage never-ending changes and handle the demands of their roles, leaders rely heavily on willpower to make things happen.

Leaders also often pay a heavy price when they hit the willpower wall and spiral downward on both personal and company levels.  Let’s take a look at why.

Myths & Realities:  What Willpower Is and Is Not

Psychologists now understand that willpower is defined by 5 specific characteristics:

• Delaying gratification and resisting short-term temptations to meet long-term goals
• Overriding an unwanted thought, feeling or impulse
• Employing a “cool” cognitive system of behavior rather than a “hot” emotional system
•  Effortful regulating of self by the self
• Limited resource capable of being depleted

According to Kelly McGonigal PhD, author of The Willpower Instinct, willpower is an instinct that comes from both the brain and body.

The prefrontal cortex houses our decision making and behavioral control functions.  Self control, or willpower, is directed by this part of the brain.

Brain science tells us also that the prefrontal cortex can be easily depleted from cognitive and emotional tasks (such as, regulating our emotions).  The same tasks that leaders are required to perform non-stop in their roles.

The fact that we have just so much willpower before it runs out is a critical, yet seldom addressed issue in the world of leadership.  Willpower-depleted leaders have a tendency to push the envelope even harder until they crash and burn.  The ultimate risk for leaders is suffering from serious willpower exhaustion.

When leaders hit this danger point, the company pays a high price in irrational decision making, addictions, low productivity, out of control emotions, a toll on personal lives and the list goes on.

The key is for leaders to learn the right use of willpower to lead their company to higher levels of success and growth.  In my experience in working with leaders, below are examples when willpower is used for the right reasons:

• Delaying immediate gratification in your decision making

Doing so builds a leader’s strategic thinking capacity – ie., focusing on long term company gains, rather than reacting to “short-termitis” or immediate gratification.

• Living your purpose, vision and values

Living your company’s purpose and values takes daily leadership discipline and self-control. This right use of willpower requires leaders to respond to unexpected events through the lens of  purpose, vision and values, rather than go into crisis mode.

• Pacing change and growth

Most leaders have high initiative.   This quality is typically a leadership asset.  However, when it comes to change and growth, leaders must learn to utilize willpower to pace both at a rate their organization can handle.  A leader’s urge to go full force will cost the company the very outcomes it seeks.

How Do Leaders Exhaust Their Willpower?

The factors below are just the tip of the iceberg.

• Inability to Right-Size Stress

Under high levels of stress, the fight-or-flight response floods a leader’s body with energy to act instinctively rather than being utilized by the prefrontal cortex for effective decision-making.  High stress drives a leader to focus on short term survival outcomes, rather than the big picture, due to depleted willpower.

•  Trap of Excellence

Striving for excellence can be a trap for perfectionism.  Perfectionistic leaders have a mindset … “if I am not perfect in performing this task, then I am a failure.”  Expecting a perfect outcome takes its toll on a leader’s willpower and puts him/her into over-drive.  Such perfectionistic tendencies show up in  micro-managing, “analysis paralysis” or unwillingness to delegate, thus further depleting a leader’s energy reserves.

•  “Away From” Motivated Goals

“Away from” motivated goals are stated in terms of what you don’t want —  eg., “I don’t want to procrastinate anymore.”  “Away from” goals actually reinforce the outcome you don’t want.  They also take enormous willpower to overcome and, doing so, depletes that scarce resource.

•  Deficient Brain Fuel

Given the on-going demands on time and energy, leaders often neglect exercise, diet and sleep to cope with their workload.  Yet ignoring these basic necessities for brain functioning further depletes a leader’s blood sugar needed to fuel willpower, resulting in decreased performance.

The key is to recognize your willpower’s limitations – in quantity and effectiveness.  The next step is to learn how to strengthen your willpower for when you need it most in your  role.

7  Simple Strategies to Strengthen & Conserve Your Leadership Willpower

According to Kathleen Martin Ginis, assistant professor of kinesiology at McMaster University, willpower is like a muscle and needs to be challenged to build itself.  At the other end, just as an over-trained athlete needs rest and recovery, balancing the active use of willpower with downtime is a must.

Below are my 7 favorite strategies for conserving and strengthening leadership willpower.

1.     Empty Your Mind

Quiet Mind

Today’s leaders find themselves driven by a fast paced agenda, often denying themselves critical downtime to replenish their minds and bodies to be effective.  A daily 5-10 minute meditation is your best strategy for reducing stress, improving emotional and physical wellbeing, as well as tapping into your intuition for your next right actions and decisions.

2.     Leverage the Power of Oxytocin

Peer support helps strengthen a leader’s willpower. Doing so makes reaching goals easier, while using less willpower to do so.  A bonus benefit of peer support is an increase in your bonding neurohormone — oxytocin — that lowers stress, increases relaxation and amplifies trust among the team.

3.     Increase Willpower with the Right Fuel

Willpower is not all in the mind.  It is critical to supply your body with the high quality fuel it needs.  Reduce sugar and carbs to avoid energy dips, which can further deplete your willpower supply.

4.     Anticipate Problems

“What if” strategies are critical for both strengthening and conserving your leadership willpower.  Such strategies require you to figure in advance how you will deal with obstacles and make a plan for dealing with such obstacles.

5.     Ask Bigger Questions to Unleash Motivation

Rather than depend on willpower to reach your goals, ask yourself bigger questions to unleash motivation such as … “Who do I want to become as a leader?” … “WHY are these goals important to me?”  Tapping into your deepest  motivations fuels an energy source that pulls you toward your goal, rather than pushing through willpower.

6.     Frame Challenges as Pleasure

Recently I asked a leader to write a one year vision of what he wanted to achieve.  He originally wrote what a struggle it was to overcome his challenges around organization.  I asked him to reframe the challenge as a learning process and a series of small wins that he celebrated, rather than a struggle.

How you speak to yourself can determine success or failure.  The key is to reframe challenges by describing the resourceful state, not the disempowering one, you want to experience to achieve your desired outcome.

7.     Chunk Down to the “Critical Few”

Conserve your willpower for what really matters.  Set priorities and stop doing the things outside the critical few   Schedule time in the morning while you have a full tank of willpower to progress on your critical few.  Then give yourself a break to rebuild your willpower reserve.

The Most Important Point … Are you really ready to change?

Are you really ready to let go of your exertion – exhaustion cycle and experience an easier, more rewarding leadership path, starting TODAY? 

Your challenge with this change is rarely an issue of not knowing “how to’s.”  In fact, seeking out more knowledge can be a trap.

The truth is … change can happen in an instant … almost appear magical to the outside world.

The secret is to ask yourself  3 simple questions: 

What’s the greater motivator right now regarding making this change … to avoid pain or seek pleasure?  Ie., Do you perceive making this change as painful or pleasurable?

What will you gain if you keep using the “white knuckle” approach?

What will you lose if you keep using the “white knuckle” approach?

When you can honestly say that making the above changes is the greater motivator than sticking with old behaviors, the change has already started.  Practicing the “how to’s” just reinforces that desire and you are on your way to a different leadership experience.

The post Brain Science Secrets to Increase Leadership Willpower appeared first on The Empowered Business.

I know this statement may sound harsh at first.  I ask you to hold your judgment until after you’ve finished the article to understand why.

For example, when a company is stuck or has plateaued, I often hear reasons like …

• Our company did not grow because of the economy.
• We need more knowledge or technology to beat our competition.
• We have to seize every revenue opportunity as it comes our way or we won’t survive.
• The marketplace is an unfriendly place.

Do any of these sound familiar in your company?

The GRAND illusion is … those outside factors are NEVER the reason.   As soon as you justify outside factors for lack of growth, profitability and/or performance, you are lying to yourself.  You are buying into your own story.

That is not to dismiss the importance of knowledge, systems, the timing of opportunities and other factors that leaders believe with all their hearts are the reasons for their success or failure.

The Real Problem Is Your Leadership “Map.”

I don’t mean the kind of map you stick in the glove box of your car or get from your GPS system.  I am talking about a different kind of map.

In the 1930’s, Alford Korzybski, in his book “Science and Sanity,” made a profound statement about human nature.  A statement still widely used in many contexts, including management.  That is …

The map is not the territory.

This statement says it all … how and why your mind plays “dirty” tricks on you.  That is, your perception of reality is never reality itself.  Rather it is your version or internal representation of reality (or mental map).

100% of your experience of the world is being generated by your mind, not outside events.

Due to your brain’s limited processing capabilities, your mental maps filter out over 99% of external information coming from your five senses.  Your mind attempts to fill in the massive information gap with its own “spin,” story or interpretation about what it perceives.

Not only is your conscious awareness limited.  You also filter every experience through your own learned behaviors, experiences, beliefs, values, interests and states.  As a result, this filtering process distorts, deletes and generalizes your sense of reality.

How Can Your Mental Maps Cause BIG Trouble to Your Organization?

The distortion in thinking and perceptions –based on mental maps – creates over 80% of the problems at a leadership and organizational level.  While your leadership mental maps can actually create many problems in your organization, let’s look at 2 common examples.

Mind Trick #1:  You rationalize away outside circumstances (or your perceptions of those circumstances) as the reason for your organizational failures or lack of results.

Projecting outside circumstances (eg., the economy) as the cause for companies’ lack of results is so rampant in today’s business world.  Yet this one mistake alone is costing companies billions in lost revenues, profits and new opportunities … and leaders don’t even realize it!

The truth is … you either fight for reasons OR you fight for results.  Your brain is not capable of holding two opposing thoughts at the same time.

You can’t fight for growth and fight for the reasons for lack of growth at the same time.  When you focus on the latter, you are reinforcing in your brain why you can’t have growth.

Doing so has a domino effect.  On your attitudes, you become a victim.  On your beliefs, you convince yourself again that “outside circumstances drive your fate.”  On your behaviors, you focus your actions on survival, and ultimately, all this drives results or more lack of growth

Do you see how your perceptions of reality (your mental maps) determine your outcomes?

How is it that at times you become prisoner to your own reasons (and don’t realize it)?  What are the telltale signs?

Level of believability:  Your reasons seem plausible. 

So much so, you perceive your reasons or beliefs as true … as facts.  Those reasons then drive your focus and preclude you from seeing other possibilities.

Because blaming the economy for company failures or lack of results is a common rationalization, let’s use that as an example. 

You speak that rationalization, think it, believe it, feel it, and act consistently with it and then have evidence to back it up that it’s true. You are so identified with your mental map or mind that to you it is not your mind at all, it is the unvarnished truth.  In this case, you believe that the economy is the reason.

Consensus:  Your team, industry peers, the media, etc. all validate your reason. 

They buy into the same reason.  “Of course, the economy is to blame.”   Consensus grows and resignation becomes contagious within your company and industry.  This meme  …. aka thought virus … becomes the norm and goes viral.  Your thinking is infected and you can’t see causes within your control or other possibilities for a different outcome.

That one thought (or mental map) is the real cause for lack of results, not the economy.

That’s not to negate that economic downturns exist and can impact how a company operates and grows.   Your response to a down economy is completely within your control however.

It’s within your control to look for market segments or industries still in a growth mode.  It’s within your control to identify new strategies for seizing opportunities. It’s within your control to focus on your most profitable offerings during downturns.

You get to choose.  Are you going to fight for reasons or fight for results?

Mind Trick  #2:  You believe/assume that your plans and strategies, as long as followed,  (“the map”) will take your company to its desired destination (“the territory”).

Developing strategies and plans is a healthy practice for leaders to do.

However …. and this is a BIG “however” … it is often assumed that if you follow your strategies and plans (“the map”), you will successfully navigate the path (“the territory”) to get to your company’s destination.

There’s something to be said about staying the course and sticking to your strategies.  Yet your strategies often create blind spots that underestimate the impact of external changes on your business.

The issue is not about the content of your strategies and plans.  The issue is the unconscious belief or assumption that you have the right roadmap.  That one belief will cause you to filter critical external information and cues that may be signaling you have the wrong roadmap or you need to change it.

Example: A common blind spot is to overestimate your company’s strengths and capabilities.  If you perceive customer service as a strength, you are apt to assume that “strength” as the basis of your strategy and your differentiator.  That blind spot, however, may cause you to miss other emerging competitors who are better able to service your customers and are threatening your business.

• Where are you missing critical external cues that your strategies (maps) need to be changed?  
• Where are you over-estimating your business capabilities and strengths?  
• To what extent are you attached to your own strategies as being correct that you cannot perceive better ways of reaching your destination?

The above are 2 manifestations of the grand leadership illusion that can sink organizations and performance.  Your mental maps are driving your outcomes, not external circumstances.  The more you understand as a leader how your mind works, the less trapped you will be by your own thoughts and mental paradigms.

Changing Your Leadership “Maps” Can Change Your Results & Performance … At Lightning Speed.

Let’s take a moment to summarize what you need to remember from this article.

Key Points Summary

• The map is not the territory.
• Your mental maps of reality are NOT 100% accurate.  Your mental maps distort reality through your brain processing and filtering systems.
• We react to our own mental maps, not reality. Our maps are affected by our own interpretation about what is happening.  Your negative interpretation of the same event can be another person’s optimism.
• Your territory is constantly changing, so don’t overlay today’s experiences with what happened yesterday. After all, the surroundings were different.  Just because sales slowed or profit margins declined last month does not mean your growth or profitability can’t be stellar this month.
• No two maps are the same. Everyone creates their own maps, each is unique and no two are the same. (Your map is not the same as other leaders on your team.  In fact your maps may be opposite of each other.)

The good news is … your mental maps can be changed.  New mental maps can catalyze your company to its next level of success, just as much as the old ones can keep you stuck in molasses.

The first step to change is to question everything.  Challenge every thought, assumption, belief (disguised as fact) and point of view with which you currently identify.  Especially the ones you believe are right :)).

In future articles, I will be addressing the concept of constrictive minds and their impact on your leadership and organizational performance.  To be notified of those and other articles, sign up for our monthly newsletter and free report at Wired to Win BIG.

The post The One GRAND Leadership Illusion That Sinks Organizations appeared first on The Empowered Business.

As a leader, how often do you find yourself …

• 

  Thinking Behind Strategic Thinking

  Overwhelmed by an overload of demands, not knowing what to respond to first?

• Continually fighting for certainty, paralyzed by fear of the unknown?
• Blind sighted by unforseen events that jeopardize your company’s stability and bottomline?

I’m guessing what you really want is to stop your perpetual busyness.  You want to focus on the critical few.   You want to navigate your company, amidst constant change, to its ultimate destination.

In my decades of working with leaders, I have found that the above are symptoms that a leader lacks the capacity to think strategically.  Let’s look at how to turn those symptoms around.

The 3 Most Important Things You Need to Know About Strategic Thinking:  What It Is AND Is Not

1. Strategic thinking is an exercise of the brain muscle, not the wrist muscle.

Despite what many leaders believe, strategic thinking is NOT quantitative analysis – eg, generating sales forecasts – nor quantitative goals – eg,  $100 million in revenues.

While numbers are important in planning, true strategic thinking is qualitative.  It is about HOW you think as a leader, and less about the contents of your thinking.

 2. Strategic thinking is NOT the same thing as strategic planning.  In fact, many strategic plans have little strategic thinking behind them.

For most companies, strategic planning focuses on breaking down a goal into action steps and connecting those steps to resources, timelines and budgets.

While strategic planning is an important activity for implementation, a plan, without strategic thinking preceding it, has little chance of success.  While strategic planning defines the steps to move up the ladder, strategic thinking (in the words of Covey) defines whether your ladder is against the right wall.

 3. Strategic thinking is more about the structure of one’s thinking, NOT the content of one’s thinking.

While most strategy development efforts focus on content – or what one thinks, strategic thinking is driven by how one thinks – ie., the thinking behind the thinking.   We call this metacognition.

For example, assessing a competitor’s strengths focuses on content.    While the structure of your thinking may view competition at a higher elevation, such as the changing forces in one’s industry and impact on the competitive landscape.

How Great Strategic Thinkers Think:  The 6 Core Characteristics

Essentially, strategic thinking is a mindset.  It is the art of making the right decisions for attaining future success in a complex, uncertain world.   

Although there are many books about strategic thinking, my focus for this article is on the structure of strategic thinking … the Core 6 characteristics.

To uncover a leader’s strategic thinking capacity, I utilize a tool called the Inventory of Workplace Attitude and Motivations (IWAM) to assess a leader’s strength in the Core 6, as well as dominant mental patterns blocking a leader from thinking strategically.

Below are my Core 6 characteristics of strategic thinking.

Global (or Holistic) Thinking

Global or holistic thinking combines the cognitive abilities of:

• Big picture thinking (ie, seeing the overall landscape from a 10,000 foot level … such as your organization or industry. 
• Systems thinking (ie., ability to see the interrelationships between elements … such as, how decisions made in engineering impact other functions)
• Patterns recognition (ie., seeing cause and effect patterns within your environment, peoples’ behaviors and even within yourself  … such as “when I take 5 minutes to plan daily, I have a more productive, focused day.”)

The purpose of holistic thinking is not to accumulate knowledge, but to create new mental maps that unleash greater thinking possibilities for the future.

Example of Holistic Thinking:  Bill Gates and Paul Allen did not invent anything to start Microsoft. The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction.

Future Oriented

Strategic thinking leaders view their company’s past and present through the eyes of the future.  Strategic thinking requires strategic foresight and asking such questions as …

• What new emerging trends will shape our company’s future?
• What new possibilities may exist 10 years from now that don’t exist today?
• What unmet needs will our customers have in the future, not even visible on their radar screen today?

Strategic thinking requires a mindset that anticipates rather than reacts.  A strategic minded leader is seeking out opportunities through a “future” lens rather than merely responding to today’s problems and customer needs.

Example of Future-oriented Thinking:  According to Dr. W. Edwards Deming, management expert, the “principle of anticipation and innovation — driven by the producer, not the customer — is the ultimate competitive advantage.”

Henry Ford, a leader with great strategic foresight, understood that principle.  He said if he had asked his customers what they wanted, they would’ve asked for a faster horse.

Options Thinking

Options thinking is nothing new.  Our whole lives consist of endless options –  what will we eat for dinner, where will we invest our money and so on. The same is true for organizations.

To achieve strategic success, leaders must develop their options thinking capabilities on two levels:

1. Defining multiple options for reaching goals and choosing the “best”;
2. Identifying a wide range of possible future states (aka environmental scenarios) to uncover and exploit emerging opportunities.

To understand why, imagine, if you picked a random path up a mountain – rather than finding the easiest among multiple alternatives.  Or that you did not consider various conditions in your climb – like snow, dangerous animals or equipment failure.  What would be your chances of success?

In a similar fashion, many strategic plans fail within organizations due to lack of options thinking.

Example of Options Thinking:  In 2006, Mike Jackson, CEO, AutoNation, challenged industry assumptions by asking “what if buyers replaced cars every 5 years, not 3 years?”  By looking at a low probability, high consequence event, AutoNation experienced profitability and positive cash flow, while many dealers went out of business.  That’s the advantage of options-thinking.

Differences–Oriented

When a leader is a high differences-thinking person, it tells me two things:

1.  His/her brain is wired to sort for differences. These leaders are innovators.  They love to change the rules of the game.  Think Steve Jobs as a “high differences-oriented” leader.
2. They thrive on change.  Not only can these individuals respond easily to change.  They can “see” possible changes in the future that others may dismiss or think impossible.

Such leaders have the ability to see and capitalize on hidden opportunities that others don’t have the thinking capacity to spot.

Example of Differences-Thinking:  Billy Beane, General Manager, Oakland A’s, shattered conventional baseball beliefs that big payrolls translate into big wins. His unconventional use of statistics in identifying undervalued players led the A’s — one of the worst teams in baseball with one of the lowest payrolls — to three American League West division titles.  This is hallmark of a differences-oriented thinker.

Achievement/Success Thinking

An achievement-thinking leader is an individual who is motivated by success and by being the best.  Achievement-thinking leaders choose strategies that exploit an advantage. Their only goal is to win.

To develop this thinking muscle, leaders must address fundamental achievement-oriented questions, such as …

• What defines success?
• What are the factors that drive success?
• How will we measure success?

Example of Achievement-Thinking:  Olympic athletes are the quintessence of achievement-oriented thinkers.  Their whole focus is on winning the gold medal.  For many, even a silver or bronze medal is considered failure.  They seek every possible strategy to get the advantage: the choice of a coach, equipment, mastering the fine points of technique, etc.

Proactive Balanced with Reflection

Most leaders by nature are highly proactive and take little time for reflecting.  Yet, to solve the increasing unfamiliar problems facing businesses today, a leader must learn to balance (proactive) action with reflection for new insights to problems with no precedence.

This balance requires leaders to take regular time for reflection and cultivate a sense of right timing for action guided by one’s own intuition.

True reflection is not about thinking hard, but rather a presence of mind.  A state of mind in which you view a situation from not knowing … a beginner’s mind.  (see Strategic Intuition, William Duggan)

Example of Proactive Balanced With Reflection:  Napolean was a master at strategic insight.  What he lacked in size of army, he made up in precision and reaction rate. Napoleon said it best: “Take time to deliberate, but when the time for action comes, stop thinking and go in.”

Building your own strategic thinking muscle

A small amount of consistent time and practice is all it takes to build your own strategic thinking muscle.  For example …

1. Learn chess.  It is one of the best ways to develop the strategic thinking characteristics described above.
2. Subscribe to the Futurist magazine published by the World Future Society.
3. Track the BIG, new things the smartest people & organizations (regardless of industry) are doing.  Then adapt them in your company.

If that seems too much now, just remember …

Do less.  Reflect more.

Problems less.  Possibilities more.

“Play not to lose” less.  “Play to win” more.

The post How Great Strategic Thinking Leaders Think. appeared first on The Empowered Business.

Most leaders’ looming questions during this time are …

•    Where do we go from here?
•    What can we do to get to the next level?
•    What are we not being that we need to be?
•    What are we not doing that we need to do?

While there are many classic leadership books that are still relevant today – like Good to Great and 7 Habits of Highly Effective People – and a flooded market of other business books, I wanted to share …. My Top 12 Favorite, Hidden Book Gems that are a “must read” for every leader for 2014.

Drum roll please …

LEADING YOURSELF … LEADING OTHERS

1.  Synchronicity: The Inner Path of Leadership

Synchronicity is an inspirational guide to developing the most essential leadership capacity: how we can collectively shape our future.  Through his own life story, Jaworski posits that a real leader sets the stage on which “predictable miracles, ” seemingly synchronistic in nature, can – and do – occur.

He speaks of proper timing — that situations unfold at their own pace that is impossible to rush. He shows that this capacity has more to do with our being and consciousness, than with what we do.

2.  Quiet Leadership: Six Steps to Transforming Performance at Work

I recommend this book for any leader who wants a better understanding of what makes himself/herself tick, as well as the same for their employees.

As David Rock points out, improving human performance involves one of the hardest challenges in the known universe: changing the way people think.

In this book, he outlines the 6 Steps to Transforming Performance by utilizing a discovery, question-based coaching approach in simple, yet powerful, 30 minute lessons to becoming a better leader.  A must read for leaders who want to take their coaching capabilities to the next level.

3.  The 60 Second Leader: Everything You Need to Know About Leadership, in 60 Second Bites

I love this book!  Sometimes books make leadership so complex.  No wonder leaders feel overwhelmed with so many leadership approaches, philosophies and “how to’s.”

This book is the distillation of 30 essential elements of leadership into 60 second digestible chapters. There are also 30 true 60 Second Leader Tales in between the chapters to help bring the leader learning points to life.

Stuck with a challenge or want a leadership focus for the day?  Pick a lesson at random or do one lesson per day for a month.  This book makes growing as a leader an enjoyable process.

4.  100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results Without Driving People Crazy

Another book gem comprised of 100 short, yet powerful leadership ideas for inspiring the best from others.

Sample of topics include:

•    Be the Cause, not the Effect (a core focus of my work)
•    Refuse to Buy their Limitations
•    Get some Coaching Yourself
•    Come from the Future

GROWING YOUR COMPANY

5.  No Man’s Land: Where Growing Companies Fail

If starting a company is difficult, leading a company once the business has caught fire is infinitely more so. It’s what I call “the double edge sword of growth.”

Thousands of emerging and mid-size companies each year approach the dangerous transition that Doug Tatum calls “No Man’s Land” … when they are too big too be considered small but still too small to be considered big.

Tatum discusses the 5 critical success factors for managing, driving and sustaining growth, along with case studies of companies that succeeded or failed during No Man’s Land.

6.  Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm

What are the underlying handful of fundamentals that haven’t changed for over a hundred years?  Harnish outlines eight practical actions you can take to grow your company and strengthen your culture, based on best practices adapted from best-run firms on the planet.

It’s an easy read.  Because there are so many valuable insights and best practices that have worked in other companies, this is a book you want to read over and over again.

7.  Guts!: Companies that Blow the Doors Off Business-As-Usual

Kevin and Jackie Freiberg’s previous book, Nuts!: Southwest Airline’s Crazy Recipe for Business and Personal Success, described the unconventional leadership that made Southwest an airline industry dynamo. In GUTS!, the Freibergs look at twenty-five extraordinarily successful businesses and introduce the chief executives who are creating a new corporate ethos that blows the doors off business-as-usual.

The leaders in the book share a common vision: They see business as a heroic cause and understand that good leadership isn’t a matter of position, but of influence. Unconventional wisdom for unconventional times.

EXECUTING YOUR PLAN & ACHIEVING RESULTS

8.  Execution: The Discipline of Getting Things Done (2011 edition)

A book that shows how to get the job done and deliver results . . . whether you’re running an entire company or in your first management job.

Larry Bossidy is an acclaimed CEO with few peers who have a track record for delivering results as he has. Ram Charan is an advisor to senior executives with insight into why some companies are successful and others not. Together they’ve pooled their knowledge and experience into one book on how to close the gap between results promised and results delivered that every business needs today.

9.  Ruthless Execution: What Business Leaders Do When Their Companies Hit the Wall

Success can be blind, even for the best companies. Such companies will eventually hit a performance wall … in some cases, many times.  To survive this phenomenon, today’s business leaders must know how to manage through adversity while preparing their companies for a new rebirth of success.

In Ruthless Execution, Amir Hartman identifies the central ingredients that help certain companies to get beyond the wall and thrive.

You will learn when and how to recalibrate the balance between performance and growth; how to define a coherent, tightly-drawn business philosophy that maps to specific actions; new ways to promote accountability and alignment; and how to use performance metrics without burying people in meaningless trivia.

ACHIEVING THE IMPOSSIBLE BY UNLEASHING THE POWER OF YOUR MIND

10.  E-Squared: Nine Do-It-Yourself Energy Experiments That Prove Your Thoughts Create Your Reality

Funny, uplifting and profound …

E-Squared is a “do it yourself” manual with simple experiments to prove once and for all that reality is malleable, that consciousness trumps matter, and that you shape your life with your mind. Rather than take it on faith, you get to prove for yourself, through nine short experiments, how the power of intention can change yourself, your world and your outcomes.  Yes, you read that right. It says prove.

A must read for anyone who wants to experience powerful breakthroughs in 2014 … with less effort and in less time.

11.  Theory U: Leading from the Future as It Emerges

In this ground-breaking book, C. Otto Scharmer invites us to see the world in new ways.  What we pay attention to, and how we pay attention, is the key to what we create.

What often prevents us from ‘being present, ‘ is what Scharmer calls our blind spot, the inner place from which each of us operates. Becoming aware of our blind spot is critical to bringing forth the profound systemic changes so needed in business today.

By moving through the “U” process we learn to connect to our essential Self in the realm of ‘presencing’ – a term coined by Scharmer. When ‘presencing,’ we are able to see our own blind spot and pay attention in a way that allows us to experience the opening to new possibilities — and realizing them.

12.  Biology of Belief:  Unleashing the Power of Consciousness, Matter & Miracles

Now you may be wondering … what the heck does a book written by a renowned cell biologist and former medical school professor have to do with leadership and business?

This is one of my favorite books about the science of how our thoughts control our life.  Bruce Lipton, through his own scientific experiments, shakes up conventional medical thinking with his findings that genes and our DNA do not determine our biology (or disposition to certain diseases).  Rather our DNA is controlled by signals outside the cell, including our positive and negative thoughts.

Through simple language, humor and everyday illustrations, his findings have revolutionized our understanding of the link between mind and matter and the profound implications to our lives.

The implications are equally important to organizations where the focus is primarily on the tangible, yet it is the intangible  (eg., our collective thoughts, emotions and beliefs) that drive your company’s outcomes.

Enjoy the holidays and happy reading!

P.S.  Share your favorite leadership and business books in our comments section!  We’d love to hear from you.

_______________________________________________

Denise Corcoran – CEO, The Empowered Business^TM – helps growth-seeking companies develop game-changing leadership teams and organizations that drive and sustain profitable growth by design.   Denise can be reached at denise@empoweredbusiness.com or www.empoweredbusiness.com.

The post My 12 “Must Read” Best Leadership Books for 2014 appeared first on The Empowered Business.

• Aspires to accomplish great things?

• Is always seeking to raise your bar higher?

• Continually searches for an edge in personal performance?

• Gets diminishing returns from your efforts?

• Is fired up to take things to the next level, but doesn’t know how?

For a moment, put aside the stresses of your day and shift your focus from what is to what can be.  It’s time to enter a world of new possibilities for yourself and your future.  It’s time to play a new Leadership Game.

Imagine  …

Photo Credit: David Niblack

• You could be at the top of your mental game with volition

• Instantly elevate yourself into a peak emotional and mental state within minutes

• Fuel your confidence, passion and motivation on a daily basis that moves you to action

What would that do to your leadership performance, success and results   in the future?

Ninety percent (90%) of your leadership success boils down to one critical factor: your psychology.  Great leaders who achieve their extraordinary visions and success share one fundamental power: the ability to harness their emotions and transform them into focused, self-directed actions and accomplishments.

Shifting your psychology is the quickest, most profound strategy for realizing peak performance. Let’s look at what you can do to master your state and ultimately your outcomes.

The State–Success Connection: 

“How are you feeling at this moment?”  Whether you realize it or not, right now your state is running your performance.  If you are depressed or fearful, you will experience low motivation, focus and/or productivity.  If you are in a positive state, you will feel a sense of vitality, direction and momentum.

No matter what your state, there is great news!  Unlike goals which take time to achieve, your state can change instantly.  Below are 7 key strategies for changing your state and rising to the top of your business game … starting now.

1. Lead From Your Peaks

An important presupposition about all humans is that people have all the resources they need to achieve success.  Our mental images, self-talk and feelings are the foundations of our “inner” resources.  We can use those resources to build any thought, feeling or skill we want.

To build those inner resources, practice leading from your peaks.  Imagine a defining moment in your past when you overcame fear or a setback. Notice your physiology at that time.  Recall what you said to yourself as you triumphed.  Reconnect to that feeling of determination and courage. Anchor those inner resources by “stepping back into those memories” as though they are happening now.  If you have done this process correctly, you will have ignited the same emotions in present time as you felt from your past peak moments.  Now ask:

• From what peak moment(s) can you lead? 

• What past triumph inspires you to realize your vision and to overcome any obstacle?  

• What higher peaks can you climb?

2. Re-Engineer Your Brain For Bigger Goals and Visions

Have you ever noticed when you are flying into the vast skies, how small a car or house look from above?  Likewise, in a vast world of endless possibilities, our norm is to pursue teeny, tiny goals that are the size of specks compared to our potential.  These goals often lack fire and excitement are driven by “shoulds” and “needs” rather than “wants” and “desires.”

Big, bold visions are the fuel of every great achievement.  They are the catalysts of magic.  Walt Disney – the ultimate dreamer – had one directive for his project managers in building theme parks:  “Build the castle first.”  He knew that getting the castle in place was where the magic was.   If you could feel the magic, you could go the distance and do the hard stuff.

• When was the last time you felt excited about your own personal leadership direction and that of your organization?

•   How can you re-engineer your leadership visions to ignite the magic?  

• What “castle” must you build first to go the distance?

3. Upgrade Your “Inner Rule Book”

Your “inner rule book” – namely, your beliefs and convictions — drive all your leadership behaviors, actions and decisions, as well as your state and emotions.  They make up the boundary conditions of your thinking and form the parameters of your Inner lLeadership Game.*   When your beliefs are based on a mindset of limitations, you narrow your possible outcomes.  When transformed into new empowering beliefs, they ignite potential and allow you to soar.

Warren Buffet believes that it is easier to create money than spend it.  Richard Branson believes that business is fun and creative and anything is possible.  The only difference between you and Warren Buffet or Richard Branson is your “inner rule book.

• What “inner rules” are keeping you back from playing a bigger Leadership Game? 

• Who is producing the leadership results you want?  What is that person’s beliefs or “inner rule” book?  

• Which of their beliefs could you adopt to realize a breakthrough in your own performance?

4. Make Supreme Confidence a Deliberate Choice

In my 28 years of transforming leaders, I have found that more than 70% of all leaders are victims of “backwards thinking.”  That is, they believe that confidence is a by-product of success, rather than the driver of success.

According to Bill Gates,  “supreme confidence is a choice.”  You choose it first; then the proof appears later.  To cultivate it, you must declare victory before you even step out on the battlefield.  Certainty will propel you to victory.

• What would it take for you to feel supremely confident as a leader?  

• What leadership victories are you ready to declare now? 

5. Distinguish Between Fact and Interpretation

In the world of NLP (NeuroLingusitic Programming), a core theme is:  “the map is not the territory.”  Your perception of reality is only a representation of reality.  It’s never reality itself.  No more than the map of California is California itself.

Einstein said that ‘there are very few facts,” yet we treat everything as fact.  We believe our perceptions are “truth,” when they are really subjective experiences.  The meaning you give to an event … your “story” … rather than the event itself will drive your state, your response and your outcomes.

I recently heard a cancer patient say that “she did not see cancer as killing her, but rather it gave her permission to live more fully.”  How many people do you know that would respond accordingly?  While we may not have control over the events in our lives, we do have choice in how we respond.  Our state depends on how we interpret events in our lives.  Our interpretation and ultimately our response will drive every outcome.

• What negative “story” are you telling yourself as a leader when revenues drop or a major customer is complaining about poor service?  

• What might be 3 positive interpretations of any current business challenge or setback you are experiencing personally or in your organization?  

• Given those new interpretations, how might you respond differently in terms of actions, behaviors and outcomes?

6. Amplify What Is Excellent

NLP is the study of human excellence.  It provides the tools, technologies and processes for leaders and organizations to achieve rapid breakthroughs and unleash greater potential.

In this spirit, one of the best ways to rise to the top of your game is by amplifying your excellence so much that the roadblocks seem like little bumps in the road.  How do you amplify your excellence?

One of my favorite processes is called The Circle of Excellence.  The process anchors into your neurology your state of excellence so you can access it on demand when needed.  To do something similar, think of a time when you excelled and relive it.  Amplify that memory by making it bigger, brighter, more colorful and compelling.  Put yourself into that memory as though it is happening now.  Imagine utilizing this excellence resource state in future situations when you need/want it.  Recall another memory of excellence and repeat the process.  Taking a few moments to stack and amplify your excellence memories will increase your performance exponentially.

• When in the past have you excelled in your leadership role or even personally? 

• In reliving those memories, what did you see, feel and say to yourself in that experience?  

• How can you use those images, feelings and self-talk as an excellence resource state in future situations?

7. Stay Committed To and Aligned With Your Core

Goals by themselves do not motivate actions.  They are merely the stepping stones to realize what we deem important: our values.  When identifying goals, we answer the question “what do we want?”  With values, we answer the question “why?”

Values act like superchargers on our motivations. Strong values ignite strong motivation.  When we disconnect from our values, we become de-motivated, feel empty and depressed, and cut off from  “our souls.”

Our values are our compass, steering our course based on our own sense of personal integrity and what we consider important.  Staying committed to our values drives authentic power, momentum toward  goals and experiencing meaning and fulfillment in your role and life.  True success and emotional mastery cannot be obtained without this alignment.

• What’s most important to you in your leadership role?  

• What recent actions, decisions or behaviors are out of integrity with your core values? 

• What new choices must you make to get back to your core? 

In the words of Thoreau, “For things to change, we must change.”  One new thought, one new decision, one new belief can change the size and direction of your entire Leadership Game.*

Applying the principles and exercises in this article can be that one thing that changes everything.  Learn how to master your emotions and your state and you are on the path to mastering your leadership destiny.

For more information about mastering your Inner and Outer Leadership Game,  click here.

 _____________________________

The post How to Rise to the Top of Your Leadership Game appeared first on The Empowered Business.